Analysis of Halal Brand Image, Perceived Quality, And Brand Satisfaction On Wardah Consumer Purchase Intention

Authors

  • Ermaya Harni Septyarini Universitas Hayam Wuruk Perbanas Surabaya
  • Larasati Ayu Sekarsari Universitas Hayam Wuruk Perbanas Surabaya

DOI:

https://doi.org/10.37638/bima.5.2.189-206

Abstract

Purpose: This study analyzes the effects of Halal Brand Image, Perceived Brand Quality, and Halal Brand Satisfaction on consumer purchase intention for Wardah products in Indonesia. Methodology: A quantitative survey method was used, with data collected through questionnaires distributed to Wardah product users. Structural Equation Modeling (SEM) with WarpPLS 7.0 was applied to test the relationships between variables. Results: The findings reveal that Halal Brand Image, Perceived Brand Quality, and Halal Brand Satisfaction significantly influence consumer purchase intention for Wardah products. Findings: The study highlights the critical role of maintaining a strong halal brand image, improving perceived quality, and fostering satisfaction to drive consumer interest in halal cosmetics. Originality: This study contributes to the literature on purchase intention for halal cosmetics in the Indonesian market, addressing gaps in understanding these variables. Novelty: The research explores the interplay between branding, perceived quality, and satisfaction in the halal cosmetics context. Conclusions: Practical insights are offered to Wardah and similar brands to craft effective marketing strategies that align with consumer expectations in the halal cosmetics industry. Type of Paper: Survey-based quantitative research paper.

References

Ali, A., Sherwani, M., Ali, A., Ali, Z., & Sherwani, M. (2020). Investigating the antecedents of halal brand product purchase intention: an empirical investigation. Journal of Islamic Marketing, 12(7), 1339–1362. https://doi.org/10.1108/JIMA-03-2019-0063

Akbar, U. S. (2024). The Drivers of Brand Equity: Brand Image, Satisfaction and Trust. Pakistan Social Sciences Review, 8(I), 1–18. https://doi.org/10.35484/pssr.2024(8-i)10

Alif Harvianam, D. (2022). Pengaruh Social Media Marketing dan Electronic Word Of Mouth Terhadap Minat Pembelian Produk Energi Terbarukan. Jurnal Sosial Sains, 2(5), 578–585. https://doi.org/10.59188/jurnalsosains.v2i5.392

Azzari, V., & Pelissari, A. (2020). Does brand awareness influences purchase intention? The mediation role of brand equity dimensions. Brazilian Business Review, 17(6), 669–685. https://doi.org/10.15728/BBR.2020.17.6.4

Battour, M., Salaheldeen, M., & Mady, K. (2022). Halal tourism: exploring innovative marketing opportunities for entrepreneurs. Journal of Islamic Marketing, 13(4), 887–897. https://doi.org/10.1108/JIMA-06-2020-0191

Cuong, D. T. (2020). The role of brand trust as a mediator in the relationship between brand satisfaction and purchase intention. International Journal of Psychosocial Rehabilitation, 24(June), 2020. https://www.researchgate.net/publication/342533762

çimen, sabri, Nasution, F. A., & Mokhammad Samsul Arif. (2020). Analisis Struktur Kovarians pada Indikator Kesehatan Terkait pada Lansia di Rumah dengan Fokus pada Perasaan Sehat Subjektif. Electoral Governance Jurnal Tata Kelola Pemilu Indonesia, 12(2), 6. 12(2), https://talenta.usu.ac.id/politeia/article/view/3955

Djakasaputra, A., Juliana, Aditi, B., Fachrurazi, & Mas’ad, M. A. (2023). The Influence of Halal Certification, Halal Awareness, and Brand Image on Interest in Buying Halal Food Products: An Empirical Study of Consumers in Indonesia. International Journal of Islamic Business and Economics (IJIBEC), 7(2), 103–115. https://doi.org/10.28918/ijibec.v7i2.2003

Farida, D., & Silitonga, P. (2024). Pengaruh kesadaran merek dan kualitas yang dirasakan terhadap kepuasan dan loyalitas merek. 21(02), 157–171.

Fauziah, D., Ali, H., Haymans Manurung, A., & Author, C. (2024). Pengaruh Kualitas Produk dan Harga Terhadap Keputusan Pembelian Melalui Minat Beli Produk Skintific (Studi Kasus Pada Mahasiswa Universitas Bhayangkara Jakarta Raya). Jurnal Siber Multi Disiplin, 1(4), 159–172. https://creativecommons.org/licenses/by/4.0/

Ghofur, M. A., & Wahjoedi, W. (2021). Preferensi Sumber Belajar Online Mahasiswa Pendidikan Ekonomi. Jurnal Ekonomi Pendidikan Dan Kewirausahaan, 6(1), 105. https://doi.org/10.26740/jepk.v6n1.p105-114

Gondo, R., & Mbaiwa, J. E. (2022). Pertanian. Dalam Palgrave Handbook of Urban Development Planning in Africa (hlm. 75-103). https://doi.org/10.1007/978-3-031-06089-2_4

Harikusuma, G. D., Furkan, L. M., & Septiani, E. (2022). Pengaruh Hedonic Dan Utilitarian Motive Terhadap Brand Trust Mcdonald’S Melalui Brand Satisfaction. Distribusi - Journal of Management and Business, 10(2), 187–200. https://doi.org/10.29303/distribusi.v10i2.271

Hasibuan, F., & Dirbawanto, N. D. (2024). Pengaruh Perceived Quality Dan Price Discount Terhadap Loyalitas Pelanggan Pada Aplikasi Grabfood. Transekonomika: Akuntansi, Bisnis Dan Keuangan, 4(1), 47-56. https://doi.org/10.55047/transekonomika.v4i1.610

Hudzaifah, Y., Sari, W. P., & Andriyani, R. (2024). Kesadaran Halal, Citra Merek, dan Pemasaran Viral: Tiga Faktor Utama yang Mempengaruhi Keputusan Pembelian Produk Perawatan Kulit dan Kosmetik Halal di Pontianak. Ekuilibrium: Jurnal Ilmiah Bidang Ilmu Ekonomi, 19(1), 42-58.

https://doi.org/10.24269/ekuilibrium.v19i1.2024.pp42-58

Handayani, D. I., Masudin, I., Haris, A., & Restuputri, D. P. (2022). Ensuring the halal integrity of the food supply chain through halal suppliers: a bibliometric review. Journal of Islamic Marketing, 13(7), 1457–1478. https://doi.org/10.1108/JIMA-10-2020-0329

Hair, J. F., Matthews, L. M., Matthews, R. L., & Sarstedt, M. (2017). Updated guidelines on which method to use. International Journal of Multivariate Data Analysis, 1(2), 107.

Hair, J. F., Sarstedt, M., Pieper, T. M., & Ringle, C. M. (2012). The Use of Partial Least Squares Structural Equation Modeling in Strategic Management Research: A Review of Past Practices and Recommendations for Future Applications. Long Range Planning, 45(5–6), 320–340. https://doi.org/10.1016/j.lrp.2012.09.008

Ihzaturrahma, N., & Kusumawati, N. (2021). Pengaruh Komunikasi Pemasaran Terpadu Terhadap Kesadaran Merek dan Citra Merek Terhadap Minat Beli Produk Fashion Lokal. Jurnal Internasional Praktik Kewirausahaan https://doi.org/10.35631/ijemp.415002

Islam, M. M., Ab Talib, M. S., & Muhamad, N. (2023). Challenges of Halal Standards and Halal Certification for Islamic Marketing. Muslim Business and Economic Review, 2(1), 105–124. https://doi.org/10.56529/mber.v2i1.156

Iranmanesh, M., Senali, M. G., Ghobakhloo, M., Nikbin, D., & Abbasi, G. A. (2022). Customer behaviour towards halal food: a systematic review and agenda for future research. Journal of Islamic Marketing, 13(9), 1901–1917. https://doi.org/10.1108/JIMA-01-2021-0031

Khotimah, K., & Nurtantiono, A. (2021). Pengaruh Produk, Persepsi Harga, Promosi Dan Gaya Hidup Terhadap Keputusan Pembelian Produk Wardah Di Solo Raya. Creative Research Management Journal, 4(1), 1. https://doi.org/10.32663/crmj.v4i1.1827

Kusumawati, A., & Sri Rahayu, K. (2020). Pengaruh kualitas pengalaman terhadap nilai yang dirasakan pelanggan dan kepuasan pelanggan serta dampaknya pada loyalitas pelanggan. Manajemen Sistem Manusia, 39(2), 219-232. https://doi.org/10.3233/HSM-190564

Mubarrok, U. S., Ulfi, I., Sukmana, R., & Sukoco, B. M. (2022). A bibliometric analysis of Islamic marketing studies in the “journal of Islamic marketing.” Journal of Islamic Marketing, 13(4), 933–955. https://doi.org/10.1108/JIMA-05-2020-0158

Maripatul Uula, M., & Maziyyah, N. (2022). How Far Has Zakat Efficiency been Researched? Islamic Social Finance, 2(1). https://doi.org/10.58968/isf.v2i1.133f Islamic Marketing, 13(7), 1457–1478. https://doi.org/10.1108/JIMA-10-2020-0329://doi.org/10.1108/JIMA-06-2020-0191d Software, 144(2), 105134. https://doi.org/10.1016/j.envsoft.2021.105134

Memon, M. A., Ramayah, T., Cheah, J. H., Ting, H., Chuah, F., & Cham, T. H. (2021). Program Statistik Pls-Sem: Sebuah Tinjauan. Jurnal Pemodelan Persamaan Struktural Terapan, 5(1), i-xiv. https://doi.org/10.47263/JASEM.5(1)06

Prastiwi, E. S., & Rivai, A. R. (2022). Pengaruh Kualitas Produk, Citra Merek, dan Persepsi Harga Terhadap Kepuasan Pelanggan Serta Dampaknya Terhadap Loyalitas Pelanggan. SEIKO: Jurnal Manajemen & Bisnis, 5(1), 244-256. https://doi.org/10.37531/sejaman v511.1556

Suttikun, C., & Meeprom, S. (2021). Menelaah pengaruh persepsi kualitas produk cinderamata otentik, persepsi nilai, dan kepuasan terhadap loyalitas pelanggan. Cogent Business and Management, 8(1). https://doi.org/10.1080/23311975.2021.1976468

Sartika, D. (2021). Determinan purchase intention dan implikasinya terhadap purchase decision sepatu non original (KW) pada mahasiswa perguruan tinggi di Kota Samarinda. INOBIS: Jurnal Inovasi Bisnis Dan Manajemen Indonesia, https://doi.org/10.31842/jurnalinobis.v4i4.206

Shamsudin, M.F., Hassan, S., Najid, Z.A., & Ishak, M.F. (2020). Bagaimana Kepercayaan Merek Halal dan Citra Merek Halal Mempengaruhi Niat Beli Merek Halal. Jurnal Tinjauan Kritis, 7(4), 1097-1103

Shavazipour, A., Jan, H., Multi-scenario, K., Shavazipour, B., Kwakkel, J. H., & Miettinen, K. (2021). This is a self-archived version of an original article . This version may differ from the original in pagination and typographic details . approach Copyright : Rights : Rights url : Please cite the original version : Multi-scenario multi-objective robust . Environmental Modelling and Software, 144(2), 105134. https://doi.org/10.1016/j.envsoft.2021.105134

Sugiyono. (2019). metode penelitian kuantitatif dan kualitatif dan R&D.

Suhud, U., Allan, M., Rahayu, S., & Prihandono, D. (2022). When Brand Image, Perceived Price, and Perceived Quality Interplay in Predicting Purchase Intention: Developing a Rhombus Model. Academic Journal of Interdisciplinary Studies, 11(1), 232–245. https://doi.org/10.36941/ajis-2022-0021

Downloads

Published

2024-12-28

Issue

Section

Reasearch Paper